Refund and Returns Policy

Overview

At harborfinds, we are committed to providing high‑quality products and a positive shopping experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and our procedures.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

• Returned within 30 calendar days of the delivery date.
• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.

Custom‑made, personalized, or final‑sale items are not eligible for return unless they arrive damaged or defective.

Return Process

Step 1 – Contact Us

Notify us of your intent to return the product by emailing [email protected] or calling +1 (689) 865-8023‑8023 within the 30‑day window. Provide your order number, the item(s) you wish to return, and the reason for the return.

Step 2 – Prepare the Package

Securely pack the item in its original packaging, include all accessories, and attach the return authorization number we provide.

Step 3 – Ship the Return

Ship the package to the following address:

8317 West Maple Road, Orlando, Florida 32888, United States

You are responsible for the cost of return shipping unless the return is due to a shipping error or a defective product.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds are processed using the original payment method within 7‑10 business days. Shipping charges are non‑refundable unless the return is a result of our error.

Exchanges

If you prefer an exchange for a different size, color, or a similar item, please follow the return process and indicate the desired replacement. Exchanges are subject to product availability.

Non‑Refundable Items

The following items are not eligible for refunds or exchanges:

• Gift cards and store credit.
• Downloadable digital products.
• Items marked as “Final Sale” on the product page.

User Responsibilities

By placing an order on harborfinds, you agree to:

• Provide accurate contact and shipping information.
• Inspect the delivered items promptly and report any issues within the specified timeframes.
• Return items in accordance with the guidelines outlined in this policy.
• Abide by all applicable local, state, and federal laws regarding the purchase and return of goods.

Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. harborfinds reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.

Contact Information

If you have any questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (689) 865-8023‑8023
Address: 8317 West Maple Road, Orlando, Florida 32888, United States